Master Terms of Service

1. Definitions & Statutory Construction

For purposes of this Agreement, the following terms shall have the legal meanings specified below:

"Platform"

means furrt.com, the FURRT mobile software applications (iOS and Android), backend REST/WebSocket APIs, and related software services operated by FURRT Inc.

"Custom Furniture Commission"

means a bespoke sales transaction wherein a Buyer requests unique specifications (dimensions, timber species, joinery, finish, or hardware) and a Seller accepts to manufacture the item.

"Binding Quotation"

means a formal price, specification, and lead-time offer submitted by a Seller (QUOTED) which becomes an enforceable contract for the sale of goods under Uniform Commercial Code (UCC) Article 2 upon Buyer acceptance (QUOTE_ACCEPTED).

"Escrow Held Funds"

means Buyer purchase monies captured and held securely by licensed independent escrow agent Escrow.com pursuant to applicable financial laws during manufacturing and shipping.

2. Marketplace Facilitator & Brokerage Role

FURRT operates exclusively as an online marketplace facilitator and commercial broker connecting Buyers with independent artisan craftsmen, workshops, and manufacturers. FURRT IS NOT THE MANUFACTURER, SELLER OF RECORD, WAREHOUSEMAN, OR COMMON CARRIER OF ITEMS COMMISSIONED ON THE PLATFORM, UNLESS EXPLICITLY DESIGNATED IN WRITING ON CERTIFIED INVENTORY.

The direct legal contract for the sale of custom goods is formed strictly between the Buyer and the Seller upon quote acceptance. FURRT shall not be held liable for manufacturing delays, raw material defects, transit casualties, or bodily injuries resulting from furniture use, except to the extent of platform broker fees received.

3. Registration, Verification & Non-Refundable Onboarding Fees

In accordance with United States Anti-Money Laundering (AML) standards, the EU Digital Services Act (DSA 2022/2065), and statutory Know Your Customer (KYC/KYB) requirements, all Sellers and Affiliates must complete identity and business verification prior to receiving order quote requests or generating referral tracking links.

Onboarding Registration Fees: Every Seller and Affiliate registration is subject to a non-refundable one-time sign-up fee collected upon registration to cover identity background checks, tax ID verification, and dashboard provisioning. Accounts remain locked in a pending status until fee payment and credential validation complete successfully.

4. Payment Security & Escrow Holding Mechanism

All financial transactions on FURRT are denominated in United States Dollars (USD) and processed through licensed escrow provider Escrow.com.

• Fund Capture & Production Gate: Buyer funds are captured into escrow upon PAYMENT_COMPLETED. Sellers are contractually barred from initiating physical manufacturing prior to verified escrow funding.
• Disbursement Release Trigger: Escrowed funds (less platform broker commissions) are disbursed to the Seller automatically **48 hours** following verified delivery confirmation (`DELIVERED`), provided no active dispute has been logged by the Buyer.
• Milestone Releases: For bespoke commissions exceeding $5,000 USD, milestone escrow releases (e.g., 40% raw material disbursement) may be executed pursuant to explicit written agreement in the quote contract upon verification of lumber procurement.

5. Mandatory In-Platform Messaging & Fee Evasion Prohibition

To maintain auditability and protect escrow integrity, ALL communications, CAD specification approvals, finish selections, dimension modifications, and progress media MUST occur within the official FURRT in-app chat system.

6. Dispute Resolution & Irrevocable Admin Override Authority

Disputes concerning non-delivery, freight damage, or specification non-conformance follow a mandatory 3-stage lifecycle (OPEN → UNDER_REVIEW → RESOLVED).

Irrevocable Administrative Authority: BY EXECUTING TRANSACTIONS ON FURRT, BOTH BUYER AND SELLER IRREVOCABLY GRANT FURRT INC. FULL ADMINISTRATIVE AUTHORITY TO EVALUATE ORDER LOGS, CAD APPROVALS, AND FREIGHT BILL OF LADING (BOL) EVIDENCE, AND TO DIRECT ESCROW.COM TO EXECUTE FULL REFUNDS, PARTIAL DISBURSEMENTS, OR FULL SELLER RELEASES. ADMINISTRATIVE DISPUTE DETERMINATIONS ARE FINAL AND BINDING WITHIN THE PLATFORM.

7. Warranties, Disclaimers & Natural Material Characteristics

Disclaimer of Implied Warranties (UCC § 2-316):

EXCEPT AS EXPLICITLY SET FORTH IN A SELLER'S ACCEPTED QUOTE CONTRACT, ALL GOODS AND PLATFORM SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. FURRT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

• Manufacturing Tolerances: Handcrafted furniture is subject to an industry-standard dimensional manufacturing tolerance of ±0.5 inches (12.7 mm).
• Natural Material Characteristics: Solid timber displays natural variations in grain, knotting, figure, and color tone. Natural wood expands and contracts in response to ambient relative humidity. Such organic traits do not constitute manufacturing defects.

8. Limitation of Liability & Liability Cap

IN NO EVENT SHALL FURRT INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH PLATFORM USE, CUSTOM COMMISSIONS, FREIGHT DELAYS, OR PRODUCT USE. IN ALL CIRCUMSTANCES, FURRT'S TOTAL AGGREGATE LIABILITY SHALL BE STRICTLY LIMITED TO THE PLATFORM BROKER COMMISSION FEES COMMISSIONS COLLECTED BY FURRT ON THE SPECIFIC ORDER GIVING RISE TO LIABILITY, OR $100 USD, WHICHEVER IS LESS.

9. Indemnification & Governing Law

You agree to defend, indemnify, and hold harmless FURRT Inc. against any third-party claims, losses, liabilities, costs, or attorneys' fees arising from your breach of this Agreement, violation of third-party IP rights, or non-compliance with product safety standards.

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any dispute arising hereunder shall be submitted to binding arbitration under the Commercial Rules of the American Arbitration Association (AAA).